Personal Information: When you request services, create an account, or contact us, we may collect personal information including your name, email address, phone number, company name, billing address, and payment information (processed through third-party payment processors).

Service Request Information: We collect details about your service requests, including language pairs, document types, project specifications, delivery preferences, and communication history related to your projects.

Uploaded Documents and Content: When you submit documents for translation, interpretation booking, localization, or other services, we collect and temporarily store those documents and their contents to provide the requested services.

Interpretation Booking Details: For interpretation services, we collect appointment details, location information, subject matter, participant information, and scheduling preferences.

Usage Data: We automatically collect certain technical information when you visit our website, including IP address, browser type, device information, operating system, pages visited, time spent on pages, referring website, and general location information (city and state level).

Communication History: We retain records of your communications with us, including emails, support requests, chat messages, and phone call notes.

We use the information we collect to: provide translation, interpretation, localization, captioning, and related language services; process transactions and manage billing; communicate about projects, service updates, and technical notices; respond to support requests and questions; improve our services, workflows, and user experience; prevent fraud, abuse, and misuse of services; maintain security and protect our systems; comply with legal obligations; and enforce our Terms of Service and other policies.

JHBRIDGE does not sell personal information to third parties. We may share information with the following parties for legitimate business purposes:

Service Providers and Contractors: We share information with professional linguists, translators, interpreters, and contractors who need access to perform the services you request. These providers may be bound by confidentiality obligations or non-disclosure agreements.

Payment Processors: Payment information is processed by third-party payment service providers. We do not store complete credit card numbers on our systems unless explicitly required for recurring billing arrangements.

Cloud Hosting and Infrastructure Providers: We use secure cloud hosting services to store and process data. These providers are subject to industry-standard security practices.

Legal and Regulatory Authorities: We may disclose information when required by law, court order, subpoena, or government request; to protect our legal rights or defend against claims; to prevent fraud or illegal activity; or to comply with regulatory obligations.

Documents submitted for translation or interpretation may contain sensitive personal, legal, medical, immigration, financial, or business information. JHBRIDGE handles submitted materials with confidentiality-focused practices, including limited access controls, secure transmission protocols, and professional discretion.

Users should only upload documents they are authorized to share. By submitting documents, you represent that you have the legal right to share the materials and consent to our processing of the documents to provide services.

Payment details are processed by third-party payment processors. We may store limited payment information (such as the last four digits of a card or bank account) for billing records and customer support purposes. Full payment credentials are handled by payment processors and are not stored directly on JHBRIDGE systems unless required for authorized recurring billing arrangements.

JHBRIDGE uses cookies and similar technologies for essential website functionality, user authentication, session management, and preference storage. We may use analytics tools to understand how users interact with our website and services. For more details about our use of cookies, please see our Cookie Policy.

JHBRIDGE uses commercially reasonable safeguards to protect personal information and document data, including encryption in transit (HTTPS/TLS), access controls and authentication, secure cloud infrastructure, regular security assessments, and confidentiality practices for staff and contractors.

However, no internet transmission or electronic storage system is 100% secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security.

Personal information is retained as long as needed to provide services, manage accounts, comply with legal obligations, resolve disputes, and enforce agreements. Document content may be retained for 90 days after project completion unless earlier deletion is requested, except where longer retention is required for legal, billing, dispute resolution, quality assurance, or operational reasons.

Account information may be retained for a reasonable period after account closure to handle billing inquiries, support requests, or legal obligations.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you. Correction: You may request that we correct inaccurate or incomplete information. Deletion: You may request deletion of your personal information, subject to legal retention requirements and operational needs. Opt-Out: You may opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly. Data Export: Where technically feasible, you may request an export of your personal data in a portable format.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to requests in accordance with applicable law.

Services are not intended for individuals under 18 years of age. JHBRIDGE does not provide services directly to children. JHBRIDGE does not advertise or intentionally market its services to children. JHBRIDGE does not knowingly collect personal information directly from children without appropriate authorization.

If a parent, legal guardian, attorney, healthcare provider, school, agency, or authorized adult submits information or documents involving a minor, that adult represents they have the legal authority and consent to do so. If JHBRIDGE learns it has collected personal information directly from a child without proper authorization, we may delete the information and terminate the related request or account.

Our website may contain links to third-party websites or services. JHBRIDGE is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

JHBRIDGE may update this Privacy Policy from time to time. Updated policies will be posted on this page with a new Effective Date. Material changes may be communicated by email or prominent notice on the website. Continued use of our services after updates means acceptance of the updated Privacy Policy.